In these frustrating times, we all get more easily ANGERED when we get CRUMMY CUSTOMER SERVICE or products!
So, why do we have such a loyal customer base?
GOLDEN RULE CUSTOMER SERVICE
What does that mean?
~When you call us, you don't get a know-nothing clerk on the phone - you get Heidi or Glenn - OWNERS of the business - right here in the USA. We can answer any of your questions about the products.
Heidi or Glenn takes your order, Heidi ships it. No one else. Are we flat-out busy? Yes! We are huge where it counts - in inventory - and personal where it counts - in dealing with you.
~We ship within 48 hours of payment - more often within 24 hours, some even same day!
~You get what you see in the photo - no surprises. Most items are individually photographed, removed from the site or marked Sold when bought. Stock items showing a single photo are clearly marked.
~We own the stuff, it is right here, so we can physically look at it to answer your questions. No drop-shipping from a remote location.
~The inventory is current, updated every 24 hours.
~Buyer's Bill of Rights - Shipping 100-300 packages a week, mistakes will happen. So when we error, we will make it right, whatever it takes.
~Security - We don't use your address or email address for ANYTHING except to ship your order & notify you. No spam emails or unsolicited mail. Ever.
Returns - Our Golden Rule is: 100% satisfaction on all your purchases. No excuse is needed to return the item within 7 days of purchase. Insured returns suggested. All we ask is that you notify us that you are sending it back, and do so within the timeframe mentioned.